For the purpose of these terms & conditions the following words shall have the following meanings:

“The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.

The Operative or Engineer shall mean the representative appointed by Hale Electrics Limited.

Hale Electrics Limited reserves the right to refuse or decline work at its own discretion. Where we agree to carry out works for the Customer those works shall be undertaken by the designated operative of Hale Electrics Limited at its absolute discretion.

HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by Hale Electrics Limited (not exceeding the trade purchase price of materials + 20%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with Hale Electrics Limited current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.

FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are plus VAT at the prevailing rate.

Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—

If after submission of the estimate the Customer instructs Hale Electrics Limited (whether orally or in writing) to carry out additional works not referred to in the estimate.

If after submission of the estimate there is an increase in the price of materials.

If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.

If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Hale Electrics Limited shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of  us. Hale Electrics Limited shall not be bound by any estimates given orally or in which manifest errors occur.

Material Collection, of non-stock items is chargeable but:

Time must be kept to a minimum & reasonable.

The Customer must be informed wherever possible when the operative leaves the premises.

If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances.

Only one engineer is allowed to leave the job to collect parts.

The collection of materials which should be normally stocked items is non-chargeable.

Payment, invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by Hale Electrics Limited, unless otherwise stated on the invoice.

Where works have begun before the 14th of the month on an agreed job, payment for materials and labour used up to date will be due on the last working day of that month regardless of the situation or progress of the job.

Where the date &/or time for works to be carried out is agreed by Hale Electrics Limited with the Customer, then Hale Electrics Limited shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, Hale Electrics Limited accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.

The Customer shall accept sole liability to discharge Hale Electrics Limited account  unless he/she discloses to Hale Electrics Limited when initially instructing  Hale Electrics Limited to carry out the work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written estimate) the name of the third party appears on the written estimate.

If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by Hale Electrics Limited had the work been carried out &/or materials supplied in accordance with such instructions.

If, after Hale Electrics Limited have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to Hale Electrics Limited & shall afford Hale Electrics Limited, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify Hale Electrics Limited as fore said then Hale Electrics Limited shall not be liable in respect of any defects in the works carried out.

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by Hale Electrics is:

Subject to misuse or negligence.

Repaired, modified or tampered with by anyone other than a Hale Electrics Limited operative. Hale Electrics will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

Hale Electrics Limited will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by Hale Electrics Limited & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by Hale Electrics Limited will not be guaranteed. Hale Electrics Limited shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.

Where Hale Electrics agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & Hale Electrics Limited accepts no liability in respect of the effectiveness of such works or otherwise.

Engineers operate under their own NICEIC Registration or individual electrical related governing body & as such are solely responsible for any electrical related work & subsequent liability.

Hale Electrics Limited shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in Hale Electrics Limited being made liable for those damages or rectification of the work.

These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of Hale Electrics Limited & the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to Hale Electrics Limited; by entering into a contact with Hale Electrics Limited the Customer agrees irrevocably to waive the application of any such terms & conditions.

Title to any goods, supplied by Hale Electrics Limited to the Customer shall not pass to the Customer but shall be retained by Hale Electrics Limited until payment in full for such goods has been made by the Customer to Hale Electrics Limited. Until such time as title in the such goods has passed to the Customer:

Hale Electrics Limited shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in Hale Electrics Limited,

For the purpose specified above, Hale Electrics Limited or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part there of is installed, stored or kept, or is reasonably believed so to be.

The Business shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.

Not with standing the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide Hale Electrics Limited with a certificate or other evidence of such Insurance.

Hale Electrics Limited shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control & Hale Electrics Limited shall be entitled to a reasonable extension of the time for performing such obligations.

Hale Electrics Limited shall only be liable for rectifying works completed by Hale Electrics Limited & shall not be held responsible for ensuing damage or claims resulting from this or other work over looked or subsequently requested & not undertaken at that time.

These terms & conditions, all contacts awarded between Hale Electrics Limited & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

Cancellation:

If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by Hale Electrics Limited had the work been carried out &/or materials supplied in accordance with such instructions.

If a pre-booked job is cancelled at short notice and engineer is en-route, client is not in, no access to property or area of works then an aborted cost will apply at 50% of the first hour rate.

Guarantees :

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by Hale Electrics Limited is:

Subject to misuse or negligence.

Repaired, modified or tampered with by anyone other than a Hale Electrics Limited operative. Hale Electrics Limited will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

Hale Electrics Limited will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by Hale Electrics Limited & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by Hale Electrics Limited will not be guaranteed. Hale Electrics Limited shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.

Warranty:

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by Hale Electrics Limited is:

Subject to misuse or negligence.

Repaired, modified or tampered with by anyone other than a Hale Electrics Limited operative. Hale Electrics Limited will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

Hale Electrics Limited will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by Hale Electrics Limited & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by Hale Electrics Limited will not be guaranteed. Hale Electrics Limited shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.

Where Hale Electrics Limited agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & Hale Electrics Limited accepts no liability in respect of the effectiveness of such works or otherwise.